RunningAnalyser — Support

Need help with RunningAnalyser? You’re in the right place.

Contact

Email: markusjehl@icloud.com
In the app: open Settings and use Report a Bug, Request a Feature, or Contact the Developer. Bug reports can optionally include a run’s data to help diagnose the issue (this is always your choice).

I read every message and aim to reply within a few days.

Frequently asked questions

No workouts appear — why is the app empty?

RunningAnalyser analyses the running workouts already stored in Apple Health. It does not record runs itself. If nothing appears:

Make sure you granted Health access on first launch. You can review this in the iOS Settings → Health → Data Access & Devices → RunningAnalyser.
On the Workouts tab, pull down to refresh.
Check the sync date range in the app’s Settings — runs outside the selected range are not imported.

If you have running workouts in Health (for example recorded on Apple Watch or another running app) and they still don’t show, please get in touch.

How are personal bests calculated?

The app scans each run with a sliding window across your chosen distances and keeps your top-10 fastest segments per distance. Segments on steep descents are filtered out so a downhill doesn’t distort your bests; you can adjust the descent threshold in Settings.

Where does my data go? Is it private?

Your health and workout data is processed on your device and is not uploaded during normal use. Data only leaves your device in two cases: coordinates are sent to fetch weather for a run, and — only if you choose to attach a run to a feedback report — that run’s data is sent to the developer. Full details are in the Privacy Policy.

How do I delete data I submitted with a bug report?

Email markusjehl@icloud.com from the same address you used in the submission and your submitted data (including any attached runs) will be deleted. Attached run data is also deleted automatically 90 days after upload.

Can I use miles instead of kilometres?

Yes — the app supports metric and imperial units (km/m/°C or miles/feet/°F). Change it in Settings.

RunningAnalyser is an independent app and is not affiliated with Apple Inc.